We wish to make your visit effortless. A doctor’s referral is not required
1. To bill some extended health benefit plans, a doctor’s referral may be needed
2. ICBC and WSBC do not require a doctor’s referral
Yes, we are able to direct bill to most insurance providers if requested. Please bring your coverage card to your first appointment.
We are able to directly bill to the following providers when eligible:
- Canada Life (Great West Life)
- Chamber of Commerce
- Green Shield
- Industrial Alliance
- Johnston Group
- Medavie Blue Cross
- Pacific Blue Cross
Please contact our office if you have any questions regarding direct billing.
- Arrive on time.
- Wear loose fitting, comfortable clothing
- Bring shorts if it is a low back, hip, or knee injury
- Wear a loose fitting t-shirt or tank top if it is shoulder injury
- Information from your doctor if given to you
- Bring a list of questions you would like to discuss
During COVID-19, masks will be mandatory during all treatment sessions (for both you and your therapist). We request that you bring your own mask to your appointment.
Yes, for our clinicians who are Registered Physiotherapists, Registered Massage Therapists, or Registered Kinesiologists, coverage is available by most extended health care plans depending on your personal plan. Our office can directly bill most major extended benefit plans on your behalf. Please check with your insurance provider to understand your individual plan coverage prior to beginning treatment should you have questions.
For non-registered massage therapy services (bodywork), this is not covered by extended health care plans.
Our clinic hours are typically:
Monday 7:30am – 7pm
Tuesday 7:30am – 7pm
Wednesday 7:30am – 7pm
Thursday 9am – 7pm
Friday 9:30am – 4:30pm
Saturday 7:30am – 2:30pm
Closed on Sundays and Statutory holidays.
Thank you for asking! If you need to cancel or move your appointment, 24 hours of advanced notice is required. No shows and late cancellations are subject to the full appointment fee for repeated missed appointments.
If you are unable to make it to your session in-person, we have the ability to switch your session to a Virtual Visit.
If you need to cancel for reasons related to Covid-19, please contact us to discuss your individual circumstances.